How to Make a Complaint
We take complaints seriously and aim to resolve them promptly.
Step 1: Contact Us Directly
Email hello@yourbuddy.com with:
We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days.
Step 2: Escalation
If you are not satisfied with our response, you can escalate to:
For data protection complaints:
Information Commissioner's Office (ICO)
ico.org.uk | 0303 123 1113
For general consumer complaints:
Citizens Advice consumer helpline: 0808 223 1133
Our Commitment
We will always:
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